>General
1. What is your contact number and operating hours?
Mainline +65 6291 2019
Fax +65 6864 8480
Operating Hours (8.30am to 6.15pm)
Monday to Friday (exclude Public Holidays)
2. Where are we located?
2 Soon Wing Road #08-14
Soon Wing Industrial Building
Singapore 347893
(End of Tannery Lane)
View
Map
>Payment
& Invoice
3. What methods of payment do you accept?
DigiPrint accepts the following payment methods on our
site:
Visa, Visa Debit and MasterCard
4. Where to check my order?
To view the details and status of your order, please
click here.
If your order status indicates your order has been
shipped and the delivery turnaround time you requested
has passed, but you still have not received your
order, please click on the link below to contact
Customer Care. Be sure to include your name, email
address and OrderID to help expedite our processing of
your request.
Still need help?
Contact customer support.
5. How do I report an unathorized purchase or billing
error?
In the event you have a charge on your credit card
statement from DigiLab Singapore Pte Ltd that you do
not recognize, please fax a copy of the statement
showing the charge to:
DigiPrint
Attention: Customer Support
Fax: +65 6846 8480
Please provide us with a phone number and time that we
can contact you.
Please do not e-mail your debit/credit card account
information to us, as generally email channels are not
secure.
Still need help?
Contact customer support
6. Can you send me an invoice?
Yes, the original tax invoice will be delivered
together with your prints.
>Printing & Processing
7. What printers are we using?
We are equipped with a flagship of state-of-the-art
digital presses that output 230 pages of A4 per
minute.
8. What is CMYK printing?
CMYK printing, also known as 'Process Printing,' is an
industry standard method of printing in full color.
CMYK actually stands for the four colors used as part
of this printing standard.
C - Cyan
M - Magenta
Y - Yellow
K - 'Key,' which is the description that printers use
for Black ink.
9. What is the difference between the RGB and CMYK
color space?
RGB refers to the primary colors of light, Red, Green
and Blue, that are used in monitors, television
screens, digital cameras and scanners.
10. Why do certain colors look different after
they print?
Most home and small business printers are either
inexpensive ink-jet printers, or entry level digital
presses. It is impossible to calibrate any of these
systems as they have a wide and varied range of
methods of printing. Even though some printers use
CMYK inks, many other factors have to be considered,
and it is impossible to expect to consistently print
perfect color.
DigiPrint owns an extremely high-end, multi-million
dollar printing facility, with consistent quality
control and color correction standards. While
DigiPrint maintains his as high standards as possible,
it is still almost impossible to print and expect to
see exactly the same color every day.
There are so many possible factors that can affect the
color on your printed materials. The paper delivered
from the paper mill may be slightly brighter. The
weather outside can play a part in affecting how the
ink dries on the paper, and can change the color
slightly. The ink density and constant on-press
fluctuations in color, printing press running
temperature. It is impossible to expect that any
professional printer can produce exactly the same
printed color on two separate days. However, DigiPrint
does have high quality controls to reduce variation
especially within a single product order.
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